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  #1  
Old 01-11-2018, 12:03 PM
truckin-on truckin-on is offline
 
Join Date: Oct 2009
Posts: 54
Default Anybody home in Anniston this week?

I won an auction over the weekend, but never received any email with the expected sales completion information. I've sent at least 3 follow-up email requests, called and left 2 messages, and have spent at least 2 hours at various times on hold listening to repetitive new-age music and being told "you are caller #1", estimated hold time is 1 minute". Humorously, this morning when I tried again to call, I was told I was caller #7, and the hold time was 1 minute :-)

Is everybody off on winter vacation this week or something? I've never had problems in the past reaching a human down there, but this week, seems nobody is home.
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  #2  
Old 01-11-2018, 12:15 PM
PH68 PH68 is offline
 
Join Date: Mar 2016
Location: Anniston Alabama
Posts: 703
Default Working

Quote:
Originally Posted by truckin-on View Post
I won an auction over the weekend, but never received any email with the expected sales completion information. I've sent at least 3 follow-up email requests, called and left 2 messages, and have spent at least 2 hours at various times on hold listening to repetitive new-age music and being told "you are caller #1", estimated hold time is 1 minute". Humorously, this morning when I tried again to call, I was told I was caller #7, and the hold time was 1 minute :-)

Is everybody off on winter vacation this week or something? I've never had problems in the past reaching a human down there, but this week, seems nobody is home.
They are home and working... Assume your talking about CMP?
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  #3  
Old 01-11-2018, 12:56 PM
navynambu navynambu is offline
 
Join Date: Nov 2009
Location: The Grand Canyon State
Posts: 283
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I called Anniston spent 23 minutes on hold yesterday for absolutely nothing, for about the first 15 minutes I was always told by the recording I was caller #2 and estimated hold time is about 3 minutes, later said I slipped to caller # 7 with no explanation, after 23 minutes on hold went to someone's voice mail. WTF. Extremely poor customer service.
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  #4  
Old 01-11-2018, 01:48 PM
truckin-on truckin-on is offline
 
Join Date: Oct 2009
Posts: 54
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Quote:
Originally Posted by navynambu View Post
I called Anniston spent 23 minutes on hold yesterday for absolutely nothing, for about the first 15 minutes I was always told by the recording I was caller #2 and estimated hold time is about 3 minutes, later said I slipped to caller # 7 with no explanation, after 23 minutes on hold went to someone's voice mail. WTF. Extremely poor customer service.
Yep - my experience almost exactly. I waited on hold for ~30 mins (thankfully I was busy working on something while waiting...), finally the call just went to voice-mail. I left a message - again, but again, no call-back after 2 days. Clearly something is amiss. Perhaps their phone system is screwed-up?
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  #5  
Old 01-12-2018, 08:47 AM
Tester19 Tester19 is offline
 
Join Date: Oct 2009
Location: Hills of Southern Tennessee
Posts: 962
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Quote:
Originally Posted by navynambu View Post
I called Anniston spent 23 minutes on hold yesterday for absolutely nothing, for about the first 15 minutes I was always told by the recording I was caller #2 and estimated hold time is about 3 minutes, later said I slipped to caller # 7 with no explanation, after 23 minutes on hold went to someone's voice mail. WTF. Extremely poor customer service.
More like poor customers and wannabe customers---those incapable or unwilling to do five minutes of research on their own---calling about the damn 1911s. Not trying to minimize your frustration at not being able to get an answer to a legitimate question, just offering the possibility that this is nothing that CMP has any control over.
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  #6  
Old 01-11-2018, 02:03 PM
T38Carbine T38Carbine is offline
 
Join Date: Feb 2010
Location: WV
Posts: 4,240
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Email has always worked the best with the CMP for me. And I believe auction personnel are different or at least have different responsibilities. Maybe they are unusually busy? Good luck!!
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  #7  
Old 01-11-2018, 03:29 PM
cranehunter cranehunter is offline
 
Join Date: Oct 2011
Location: Monroe, WI
Posts: 719
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There was a post by one of the moderators that the phone lines, messaging, and emails are all jammed up with an overload of stupid questions about 1911's. That is the reason for the delay. It is the amount of baloney that the staff has to sift through in order to handle legitimate customers in need like yourself.
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  #8  
Old 01-11-2018, 03:39 PM
PH68 PH68 is offline
 
Join Date: Mar 2016
Location: Anniston Alabama
Posts: 703
Default Phone volume at store

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Originally Posted by cranehunter View Post
There was a post by one of the moderators that the phone lines, messaging, and emails are all jammed up with an overload of stupid questions about 1911's. That is the reason for the delay. It is the amount of baloney that the staff has to sift through in order to handle legitimate customers in need like yourself.
I will second this.... Being a frequent visitor to the store I see daily that the staff is continually answering the photo and answering the same questions which are clearly posted on CMP website. It has gotten much worst since the announcement about 1911ís and the Philippine rifle return. I believe they do their best to stay ahead of the volume, recommendation would be to use email if you canít find the information on the website. They process 250-300 orders a day.
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  #9  
Old 01-11-2018, 06:17 PM
i1afli i1afli is offline
 
Join Date: Nov 2011
Location: E. Tenn.
Posts: 1,152
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Quote:
Originally Posted by PH68 View Post
I will second this.... Being a frequent visitor to the store I see daily that the staff is continually answering the photo and answering the same questions which are clearly posted on CMP website.
Yep, like the people that call up and ask for descriptions of the different grades or, even worse, directions on how to get to the store.
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  #10  
Old 01-11-2018, 03:40 PM
Shomway Shomway is offline
 
Join Date: Apr 2012
Location: Michigan
Posts: 4,730
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Quote:
Originally Posted by cranehunter View Post
There was a post by one of the moderators that the phone lines, messaging, and emails are all jammed up with an overload of stupid questions about 1911's. That is the reason for the delay. It is the amount of baloney that the staff has to sift through in order to handle legitimate customers in need like yourself.
And here I thought the entire staff was at the docks welcoming home the ship with the Philippine Garands...
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